Ambulance and Rescue Survey

The 2026 Patient Survey is being carried out by local company Island Global Research and is available to complete online by following the links on social media, via the ambulance service website ambulance.gg or by going to  https://survey.islandglobalresearch.com/s3/AmbulanceRescueSurvey2026.  

A paper copy of the survey is also available by calling in to the ambulance service reception at Blanchford House, Rohais. 

The survey is open to anyone, but the Ambulance and Rescue Service is especially keen to hear from people who have recently used the emergency ambulance service or the non-emergency patient transfer service, or who have a close friend or relative who has used the services during the past year. The survey also contains a section about the Joint Emergency Services Control Centre (JESCC). 

Members of the ambulance subscription scheme and people who have been a patient during January or February this year, will also be invited to take part in the survey by email or letter. Recipients only need to fill in the questionnaire once. 

Dean de la Mare, Head of Operations at Ambulance and Rescue said: “Feedback is really important to us.  Delivering high quality patient care is our top priority and our crews take pride in being compassionate and providing an excellent standard of care, ensuring people get the service they deserve. Demand for the ambulance service continues to be high, with periods of increased demand and it is important to find out what islanders think of the service we are providing so we can see what we are doing well and look at how we can improve.”  

The survey is anonymous and takes around ten minutes to complete and will be available until mid April.