Help us make a difference
In an emergency, dial 999 OR 112
General Email Enquiries
Ambulance Service General Enquiries
Subscriptions Accounts
Non Emergency Patient Transfer Service
01481 727129
Event First Aid
Feedback, complaints, compliments and comments
Have some feedback for us?
We are always grateful to hear from you.
Please select the way you would like to contact us from the options below.
Feedback Form
Although we aim to provide a high-quality service, there will be times when we may not get it right.
We encourage you, our patients and families, to get in touch with us making us aware of our services’ strengths and weaknesses.
Positive feedback serves to pinpoint specific care that is valued and appreciated by patients, reinforcing effective practices and behaviours. Conversely, constructive criticism or concerns voiced will shed light on areas where improvements may be needed.
Anonymous complaints will be investigated and action taken, if the complaint is found to be justified. However, anonymity makes it more difficult to properly investigate the complaint. You will also not receive a response or details of the outcome.
Your feedback ensures that patients’ voices are heard.
Postal Address
If you would like to send us a letter, please use the address below.
If you are writing with a complaint please use our official complaints form above.
St John Ambulance and Rescue Service,
Blanchford House,
Rohais,
St Peter Port,
Guernsey,
GY1 1YN
If your feedback relates to other areas of health care in Guernsey you should contact Gov.gg or the Medical Specialist Group.
If you feel your voice has not been heard you can contact Carewatch.gg
Get in touch by clicking on the links below.
