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St John provides the Ambulance Service on behalf of the States of Guernsey through a grant from the Committee for Health & Social Care.
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97% of people who used the Non-Emergency Patient Transfer Service (NEPTS) said they arrived on time for their appointment*. 93% of respondents in the latest patient survey also said their experience of NEPTS was good, very good or excellent. 92% said the standard of care from our team was high or very high.
NEPTS transports people to and from medical appointments when they cannot travel by other means - and when requested by a healthcare professional.
*Punctuality can be influenced by factors such as operational demand, weather and roadworks.
8 hours ago
The clocks have gone back, and while we’re sure the extra hour was welcome from a sleep perspective, darker evenings mean we all need to stay extra vigilant when we’re out and about.
Here are some simple steps we can take to help other road users see us when we’re travelling 👀
🚶♀️ If you’re walking when it’s dark, including after parking a vehicle, please consider wearing reflective materials as these can be seen up to three times as far away as non-reflective materials.
🚌 If you’re waiting for a bus, it’s a good idea to wear something reflective and use a torch so that the bus driver can see you are waiting.
🚲 If you’re cycling, wearing reflective materials can help make you more visible to other road users, including when indicating. You also need to have a white front light, a red rear light, a red rear reflector and amber pedal reflectors fitted to your bike when cycling in the dark.
🚗 If you're parking your car at night, unless you're in a disc parking area or recognised parking space, you need to leave your parking lights on. Your vehicle must also have red rear reflectors fitted.
Please also remember not to park facing against the direction of traffic flow unless you are in a recognised parking space.
Simple steps like these can help us protect one another and keep our community safe.
1 day ago
We’re delighted to welcome Dr Matt Jackson as our new Medical Director.
Matt is a Consultant in Emergency Medicine at the Emergency Department at the Princess Elizabeth Hospital. He has worked in Guernsey since 2020 after starting his career in Yorkshire.
As Medical Director he will play a key role in supporting the clinical workforce, strengthening our commitment to patient safety and quality, and help to shape the future direction of the ambulance service.
Matt said: “I am extremely excited to start this job and help develop the outstanding medical service that St John Ambulance and Rescue already deliver to our close knit community.”
His predecessor, Dr Neil Robinson retired from the role earlier this year and we would like to thank Neil for his support and guidance during his term of office.
2 days ago
Congratulations to our fantastic Non-Emergency Patient Transfer Service (NEPTS) team who won the Outstanding Team award at the Channel Islands Customer Service Awards.
The award recognised the extra care, compassion and service they showed to an end of life patient.
The award was collected by Team Leader Nicky and her Deputy Dave.
Congratulations to the whole team! It is truly deserved.
Island FM St John International
5 days ago
Latest News
King’s Ambulance Medal
Guernsey’s ambulance CEO receives King’s Ambulance Medal at Windsor Castle The Chief Executive Officer of Ambulance and Rescue and Guernsey’s Chief Ambulance Officer has been presented with the King’s Ambulance Medal (KAM) by the Princess Royal at an investiture ceremony at Windsor Castle. Mark Mapp was named as a recipient of the prestigious award in […]
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When Fran Trathen had a cardiac arrest and collapsed last year, the parish vicar Samantha Martell, who only a week before had completed a Restart A Heart course, immediately stepped in to provide lifesaving CPR. Alderney’s volunteer Community First Responders and the island’s full-time ambulance crew then arrived on scene and after ongoing treatment Fran’s […]
Read MoreSecond leg of floating car challenge to Herm
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Read MoreRestart A Heart 2026
St John Ambulance & Rescue Service, the St John Guernsey charity and St John Training Services are working together to teach islanders life-saving skills with free CPR lessons during Restart A Heart Week. Restart A Heart is a national event led by the Resuscitation Council which aims to increase the number of people surviving out-of-hospital […]
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